All training programs are downloadable in PDF format and can be saved to your computer or smartphone/tablet. Please ensure you provide an accurate/active email address at check-out and be sure to check your junk folder if you do not receive your program immediately after purchase. If you have not received the program, please use the contact form to let us know and we will have it resent to you within 24 hours. Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.